In the hotel industry, every minute counts.
A technical problem at reception, a piece of equipment that doesn’t work, a misunderstanding in a system… and the whole customer experience can be impacted.
In response to this reality in the field, Konek.ai launches Konek Osiris: a remote video support service designed specifically for hotel teams.
Seeing the problem is already 50% of the solution
Traditional technical support has its limits.
Explaining a problem over the phone or by message can quickly become frustrating:
- misunderstandings
- waste of time
- multiple exchanges
Konek Osiris takes things to another level.
👉 Customer logs on
👉 Support sees the situation live
👉 Problem understood instantly
The result: faster, more efficient interventions, and above all, less friction.
Simple, fast, accessible assistance
Konek Osiris has been designed for ease of use, even in busy operational environments.
In concrete terms :
- A link is sent to the customer by SMS
- One-click customer login
- A video session starts with the support
No installation required. No complex setup.
It’s support… but without friction.
Enormous time savings for teams
Thanks to video, technical teams can :
- diagnose faster
- avoid unnecessary round-trips
- resolve more cases on first contact
For hoteliers, this means:
- fewer interruptions to reception
- less stress for employees
- faster problem resolution
A tool designed for the realities of the field
Konek Osiris integrates directly into the Konek.ai ecosystem, with a clear interface for :
- follow current sessions
- view intervention status
- relaunch a customer easily
- keep track of requests
Everything is centralized, for better support management.
Improving the customer experience… even when things go wrong
A technical problem is often a critical moment in the customer journey.
But when well managed, it can become an opportunity:
to demonstrate responsiveness, professionalism and efficiency.
With Konek Osiris, teams can intervene quickly, reassure customers and resolve the situation in real time.
Conclusion
With Konek Osiris, Konek.ai transforms hotel technical support into a fluid, fast and modern experience.
Less friction. Fewer delays. More efficiency.
Because in the hotel business, solving a problem quickly… makes all the difference.