In the hotel industry, we often talk about comfort, service and personalization. But a real revolution is taking place elsewhere: in the creation of digital micro-experiences. These short, invisible, fluid interactions that punctuate the customer journey are now becoming a major strategic lever for winning over customers, building loyalty and...
Must-have technologies for a modern hotel in 2025
In 2025, hotels face a double pressure: more demanding customers (frictionless experience, autonomy, personalization) and tighter margins (rising costs, labor shortages). For a hotel general manager, the question is no longer whether technology is important, but where to invest first to create sustainable value. 1. Frictionless welcome: mobile registration and...
Case study – Hôtel des Coutellier
When customization rhymes with simplicity and profitability A boutique hotel in search of a solution that reflects its image In the heart of Quebec City's Old Port, Hôtel des Coutellier embodies understated elegance and a tailor-made experience. With 27 meticulously appointed rooms, attentive service and a well-established reputation among local...