In a context where every customer interaction counts, the telephone remains a critical channel for hoteliers. Yet it is still largely under-exploited. How many calls are missed each week? When is the team overwhelmed? What is the real quality of telephone service? With its new telephone usage reports, Konek.ai finally...
Konek Osiris: hotel technical support goes video
In the hotel industry, every minute counts. A technical problem at reception, a piece of equipment that doesn't work, a misunderstanding in a system... and the whole customer experience can be impacted. In response to this reality in the field, Konek.ai launches Konek Osiris: a remote video support service designed...
The hotel industry and the digital micro-experience revolution
In the hotel industry, we often talk about comfort, service and personalization. But a real revolution is taking place elsewhere: in the creation of digital micro-experiences. These short, invisible, fluid interactions that punctuate the customer journey are now becoming a major strategic lever for winning over customers, building loyalty and...