In 2025, hotels face a double pressure: more demanding customers (frictionless experience, autonomy, personalization) and tighter margins (rising costs, labor shortages). For a hotel general manager, the question is no longer whether technology is important, but where to invest first to create sustainable value. 1. Frictionless welcome: mobile registration and...
Case study – Hôtel des Coutellier
When customization rhymes with simplicity and profitability A boutique hotel in search of a solution that reflects its image In the heart of Quebec City's Old Port, Hôtel des Coutellier embodies understated elegance and a tailor-made experience. With 27 meticulously appointed rooms, attentive service and a well-established reputation among local...
Technologies for a modern hotel in 2023 and beyond
In the dynamic world of hospitality, technological innovation is at the heart of the transformation of customer experiences. Travelers' expectations are changing rapidly, and modern hotels - often referred to as "smart hotels" - need to adapt accordingly.