When customization rhymes with simplicity and profitability
A boutique hotel in search of a solution that reflects its image
In the heart of Quebec City’s Old Port, Hôtel des Coutellier embodies understated elegance and a tailor-made experience. With 27 meticulously appointed rooms, attentive service and a well-established reputation among local and international clientele, the establishment focuses on every detail to ensure visitors enjoy a unique stay.
With this in mind, at the start of 2024, the management team began thinking about how to modernize the guest experience in rooms and at reception, without complicating internal operations or generating new capital costs.
“We were looking for a simple, flexible and intuitive solution that would enhance our customers’ welcome while integrating naturally into our daily routine. The human aspect and service have always been at the heart of our identity.” – Justin Lemire, Assistant Manager, Hôtel des Coutellier
Why Konek?
A solution with no initial investment (no Capex)
One of the obstacles to the adoption of technology in the independent hotel sector is often the high cost of purchasing equipment. With Konek, Hôtel des Coutellier was able to deploy a complete solution without initial capitalization, making the decision easier and reducing risk.
An intuitive platform designed for the field
The Le Coutellier team needed a tool that was easy to use, required no complex training, and could be integrated into a boutique environment where each member of staff wears several hats. Konek was exactly what was needed.
“We like Konek for its ease of use. We can easily correct errors caused by customers, and if there’s a problem, we can always call Konek, 24/7. Their representatives are there for us.” – Management, Hôtel des Coutellier
Intelligent customization
One of Konek’s greatest assets is its ability to create an emotional bond with the customer. The hotel team quickly took advantage:
- Personalized welcome messages, broadcast as soon as customers arrive via the Alert function.
- Display images on TVs for regular customers, friends or family, for a touch of humor or personal attention.
- A varied musical catalog used at reception to create a friendly atmosphere, perfectly in keeping with the hotel’s brand.
- Free “casting” function, much appreciated by customers who can use their own devices to find their favorite channels or platforms.
Results: efficiency, satisfaction and differentiation
| Objectives | Results |
| Improve the customer experience | More personalized and memorable stays |
| Avoid major technological investments | Zero Capex, rapid deployment |
| Reduce the burden on staff | Intuitive interface, simple corrections |
| Create a “wow” effect at reduced cost | Customized messages, musical ambience, spontaneous humor |
“We like to use Konek’s Alert function to send a welcome message. It accentuates that personalization we like so much.” – Management, Hôtel des Coutellier
A collaboration that reflects Konek values
For us at Konek, this collaboration embodies exactly why we designed our solution: to offer independent establishments accessible, reliable and humane technology that elevates the experience without burdening management or finances.
Conclusion
The success of the Hôtel des Coutellier with Konek illustrates how a solution designed for today’s hotel industry can generate tangible gains, without compromising on personalized service, operational simplicity and cost control.
But beyond the tool itself, it’s the commitment of the hotel’s staff that makes all the difference: their openness, their desire to understand and use technology to enhance the customer experience. Konek is a lever – but it’s the team in place that makes it a success.
Are you looking for a technological solution to enhance your customer service? Tell us more.