{"id":11724,"date":"2025-07-28T10:11:11","date_gmt":"2025-07-28T15:11:11","guid":{"rendered":"https:\/\/konek.ai\/2025\/07\/28\/case-study-hotel-des-coutellier\/"},"modified":"2025-08-18T14:14:14","modified_gmt":"2025-08-18T19:14:14","slug":"case-study-hotel-des-coutellier","status":"publish","type":"post","link":"https:\/\/konek.ai\/en\/2025\/07\/28\/case-study-hotel-des-coutellier\/","title":{"rendered":"Case study – H\u00f4tel des Coutellier"},"content":{"rendered":"\n

When customization rhymes with simplicity and profitability<\/em><\/p>\n\n

A boutique hotel in search of a solution that reflects its image<\/strong><\/h2>\n\n

In the heart of Quebec City’s Old Port, H\u00f4tel des Coutellier embodies understated elegance and a tailor-made experience. With 27 meticulously appointed rooms, attentive service and a well-established reputation among local and international clientele, the establishment focuses on every detail to ensure visitors enjoy a unique stay.With this in mind, at the start of 2024, the management team began thinking about how to modernize the guest experience in rooms and at reception, without complicating internal operations or generating new capital costs.<\/p>\n\n

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“We were looking for a simple, flexible and intuitive solution that would enhance our customers’ welcome while integrating naturally into our daily routine. The human aspect and service have always been at the heart of our identity.” – Justin Lemire, Assistant Manager, H\u00f4tel des Coutellier<\/em><\/p>\n<\/blockquote>\n\n

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Why Konek?<\/strong><\/h2>\n\n

A solution with no initial investment (no Capex)<\/strong><\/h3>\n\n

One of the obstacles to the adoption of technology in the independent hotel sector is often the high cost of purchasing equipment. With Konek, H\u00f4tel des Coutellier was able to deploy a complete solution without initial capitalization, making the decision easier and reducing risk.<\/p>\n\n

An intuitive platform designed for the field<\/strong><\/h3>\n\n

The Le Coutellier team needed a tool that was easy to use, required no complex training, and could be integrated into a boutique environment where each member of staff wears several hats. Konek was exactly what was needed.<\/p>\n\n

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“We like Konek for its ease of use. We can easily correct errors caused by customers, and if there’s a problem, we can always call Konek, 24\/7. Their representatives are there for us.” – Management, H\u00f4tel des Coutellier<\/em><\/p>\n<\/blockquote>\n<\/blockquote>\n\n

Intelligent customization<\/strong><\/h3>\n\n

One of Konek’s greatest assets is its ability to create an emotional bond with the customer. The hotel team quickly took advantage:<\/p>\n\n