{"id":11450,"date":"2023-08-18T11:08:13","date_gmt":"2023-08-18T16:08:13","guid":{"rendered":"https:\/\/konek.ai\/2023\/08\/18\/podcast-mon-carnet-the-hotel-customer-experience-with-jean-francois-rousseau\/"},"modified":"2023-08-18T11:18:51","modified_gmt":"2023-08-18T16:18:51","slug":"podcast-mon-carnet-the-hotel-customer-experience-with-jean-francois-rousseau","status":"publish","type":"post","link":"https:\/\/konek.ai\/en\/2023\/08\/18\/podcast-mon-carnet-the-hotel-customer-experience-with-jean-francois-rousseau\/","title":{"rendered":"Podcast Mon Carnet : The hotel customer experience with Jean-Fran\u00e7ois Rousseau"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"11450\" class=\"elementor elementor-11450 elementor-11442\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-a171c0e elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"a171c0e\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1ad43bf\" data-id=\"1ad43bf\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a187716 elementor-widget elementor-widget-heading\" data-id=\"a187716\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">User experience in hotel rooms\n\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3f02932 elementor-widget elementor-widget-text-editor\" data-id=\"3f02932\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>The world of hospitality is constantly evolving. More than ever, the customer experience is at the heart of customer success and loyalty. In the latest episode of <a href=\"https:\/\/moncarnet.blog\/2023\/08\/17\/mon-carnet-du-18-aout-2023\/\" target=\"_blank\" rel=\"noopener\">#moncarnet<\/a>, Jean-Fran\u00e7ois Rousseau, CEO of Konek.ai, shares his perspectives on this crucial topic. He also chats with UX expert and multi-entrepreneur Jean-Fran\u00e7ois Poulin, offering a rich and enlightening discussion.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d8b56c7 elementor-widget elementor-widget-image\" data-id=\"d8b56c7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"834\" height=\"838\" src=\"https:\/\/konek.ai\/wp-content\/uploads\/2023\/08\/Capture-decran-le-2023-08-18-a-11.54.30.png\" class=\"attachment-large size-large wp-image-11445\" alt=\"exp\u00e9rience utilisateur h\u00f4tel\" srcset=\"https:\/\/konek.ai\/wp-content\/uploads\/2023\/08\/Capture-decran-le-2023-08-18-a-11.54.30.png 834w, https:\/\/konek.ai\/wp-content\/uploads\/2023\/08\/Capture-decran-le-2023-08-18-a-11.54.30-300x300.png 300w, https:\/\/konek.ai\/wp-content\/uploads\/2023\/08\/Capture-decran-le-2023-08-18-a-11.54.30-150x150.png 150w, https:\/\/konek.ai\/wp-content\/uploads\/2023\/08\/Capture-decran-le-2023-08-18-a-11.54.30-768x772.png 768w, https:\/\/konek.ai\/wp-content\/uploads\/2023\/08\/Capture-decran-le-2023-08-18-a-11.54.30-230x230.png 230w, https:\/\/konek.ai\/wp-content\/uploads\/2023\/08\/Capture-decran-le-2023-08-18-a-11.54.30-600x603.png 600w\" sizes=\"(max-width: 834px) 100vw, 834px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2224705 elementor-hidden-mobile elementor-widget elementor-widget-spacer\" data-id=\"2224705\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d335b97 elementor-widget elementor-widget-heading\" data-id=\"d335b97\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">The future of the hotel experience<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-af22228 elementor-widget elementor-widget-text-editor\" data-id=\"af22228\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>It&#8217;s no longer enough to offer a comfortable bed and efficient room service. In this podcast, Jean-Fran\u00e7ois Rousseau reveals how Konek.ai creates the ideal user experience in hotel rooms. How do emerging technologies, changing customer expectations and design innovations combine to redefine what it means to &#8220;stay in a hotel&#8221;?<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b969726 elementor-widget elementor-widget-heading\" data-id=\"b969726\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Enlightening perspectives\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ec0bc9a elementor-widget elementor-widget-text-editor\" data-id=\"ec0bc9a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Listen in now <strong>(1:19:28<\/strong> ) for Mr. Rousseau&#8217;s insights on the hotel business. Drawing on his experience at Konek.ai, he offers a unique perspective on the convergence of technology and hospitality. If you want to understand how innovation is influencing the modern hotel industry, don&#8217;t miss this section.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1c7b7ed elementor-widget elementor-widget-audio\" data-id=\"1c7b7ed\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"audio.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-soundcloud-wrapper\">\n\t\t\t\t<iframe width=\"1200\" height=\"200\" frameborder=\"no\" src=\"https:\/\/w.soundcloud.com\/player\/?visual=false&#038;url=https%3A%2F%2Fapi.soundcloud.com%2Ftracks%2F1595813961&#038;show_artwork=true&#038;maxheight=1000&#038;maxwidth=1200&#038;auto_play=false&#038;buying=true&#038;liking=true&#038;download=true&#038;sharing=true&#038;show_comments=true&#038;show_playcount=true&#038;show_user=true&#038;color\"><\/iframe>\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a957364 elementor-widget elementor-widget-heading\" data-id=\"a957364\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">The bright future of Konek.ai\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-93dbf59 elementor-widget elementor-widget-text-editor\" data-id=\"93dbf59\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>With its commitment to constantly pushing back the frontiers of innovation, Konek.ai is determined to continue on this upward path. With an eye firmly set on the future, the company plans to roll out a series of exciting updates, designed not only to enrich the customer experience, but also to offer hoteliers ever more effective tools tailored to their needs.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Customer experience is at the heart of customer success and loyalty. In the latest episode of #moncarnet, Jean-Fran\u00e7ois Rousseau, CEO of Konek.ai, shares his perspectives on this crucial topic.<\/p>\n","protected":false},"author":3599,"featured_media":11445,"comment_status":"open","ping_status":"open","sticky":false,"template":"post-templates\/single-layout-8.php","format":"standard","meta":{"footnotes":""},"categories":[2],"tags":[],"class_list":["post-11450","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-konek-blog"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Podcast Mon Carnet : The hotel customer experience with Jean-Fran\u00e7ois Rousseau - Konek<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/konek.ai\/en\/2023\/08\/18\/podcast-mon-carnet-the-hotel-customer-experience-with-jean-francois-rousseau\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Podcast Mon Carnet : The hotel customer experience with Jean-Fran\u00e7ois Rousseau - Konek\" \/>\n<meta property=\"og:description\" content=\"Customer experience is at the heart of customer success and loyalty. In the latest episode of #moncarnet, Jean-Fran\u00e7ois Rousseau, CEO of Konek.ai, shares his perspectives on this crucial topic.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/konek.ai\/en\/2023\/08\/18\/podcast-mon-carnet-the-hotel-customer-experience-with-jean-francois-rousseau\/\" \/>\n<meta property=\"og:site_name\" content=\"Konek\" \/>\n<meta property=\"article:published_time\" content=\"2023-08-18T16:08:13+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2023-08-18T16:18:51+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/konek.ai\/wp-content\/uploads\/2023\/08\/Capture-decran-le-2023-08-18-a-11.54.30.png\" \/>\n\t<meta property=\"og:image:width\" content=\"834\" \/>\n\t<meta property=\"og:image:height\" content=\"838\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Konek\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Konek\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/konek.ai\/en\/2023\/08\/18\/podcast-mon-carnet-the-hotel-customer-experience-with-jean-francois-rousseau\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/konek.ai\/en\/2023\/08\/18\/podcast-mon-carnet-the-hotel-customer-experience-with-jean-francois-rousseau\/\"},\"author\":{\"name\":\"Konek\",\"@id\":\"https:\/\/konek.ai\/en\/#\/schema\/person\/16b2882424e91d594b0f4923d5f63c9f\"},\"headline\":\"Podcast Mon Carnet : The hotel customer experience with Jean-Fran\u00e7ois Rousseau\",\"datePublished\":\"2023-08-18T16:08:13+00:00\",\"dateModified\":\"2023-08-18T16:18:51+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/konek.ai\/en\/2023\/08\/18\/podcast-mon-carnet-the-hotel-customer-experience-with-jean-francois-rousseau\/\"},\"wordCount\":252,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/konek.ai\/en\/#organization\"},\"image\":{\"@id\":\"https:\/\/konek.ai\/en\/2023\/08\/18\/podcast-mon-carnet-the-hotel-customer-experience-with-jean-francois-rousseau\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/konek.ai\/wp-content\/uploads\/2023\/08\/Capture-decran-le-2023-08-18-a-11.54.30.png\",\"articleSection\":[\"Konek blog\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/konek.ai\/en\/2023\/08\/18\/podcast-mon-carnet-the-hotel-customer-experience-with-jean-francois-rousseau\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/konek.ai\/en\/2023\/08\/18\/podcast-mon-carnet-the-hotel-customer-experience-with-jean-francois-rousseau\/\",\"url\":\"https:\/\/konek.ai\/en\/2023\/08\/18\/podcast-mon-carnet-the-hotel-customer-experience-with-jean-francois-rousseau\/\",\"name\":\"Podcast Mon Carnet : The hotel customer experience with Jean-Fran\u00e7ois Rousseau - 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